JW Marriott Phoenix Desert Ridge Resort & Spa
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This SpaRator score weighs 40+ data points across six equally weighted categories, drawn from hotel data, booking platforms and 10,083 guest reviews from TripAdvisor, Google and Booking.com, and calibrated against 10 Phoenix spa hotels. How SpaRator works
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Spa Hotels · Spa Pricing and Resort Fees · Wellness Travel · Hot Springs and Bathing Traditions
5350 E Marriott Dr, Phoenix, AZ 85054View on a mapPublished · Updated
Cheapest Dec from $450 a night all-in
Choose dates for live rates.
Marriott's waterpark page lists the AquaRidge WaterPark's Canyon Creek Lazy River and three slides: Gullywasher, Little Eddy, and The Drop.
SpaRator Expert Rating
SpaRator 7.0: SolidSpa core 6.5
An average of the Spa Treatments and Spa Facilities scores.
7.0 Solid overall · guests rate it 4.6 on Google
6th of 10 in Phoenix, October 2026
Michelle and Debbie turn up by name across several years, making this resort worth booking.
Guests have named Debbie and Michelle across several years, and staff praise beats two to one across 899 stay reviews. Revive Spa is open daily in its own building, with 51 priced services from massages to nails and hair. Saunas and steam rooms, but no cold plunge, are confirmed only with a treatment, and the $105 day pass doesn't list them. Guests found a closed lounge in September 2026. Right for waterpark-and-golf families who treat the spa as an add-on; wrong for spa-first bookers.
Pricing and Availability
- Peak
- Oct, Feb–Apr
- $830–$1,110
- Cheapest
- Dec
- $450–$500
a night all-in
Live rates for your dates load here. Compare Booking.com, Expedia, Hotels.com, Kayak and Agoda below.
Hotel's own website+1 480-293-5000
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Rate notes, fees and tax
Our 27 Feb 2027 check: from $729 a night. Our 21 Aug 2027 check: from $809 a night.
- 27 Feb 2027 check
- 27 Feb 2027 from $729 room, $892.13 all-in. Both figures are the public Flexible rate for a 1 King, with free cancellation until 11:59 p.m. local time seven days before arrival. The non-refundable prepay for the same room is $620 room, $768.88 all-in, and the member prepay $589, $733.83.
- 21 Aug 2027 check
- 21 Aug 2027 from $809 room, $982.58 all-in. Both prices are the public Flexible rate for the same room type, with the same cancellation window. The non-refundable prepay is $688 room, $845.76 all-in, and the member prepay $654, $807.32. The 21 August night costs $80 more on the room and $90.45 more all-in than the 27 February night.
- Rate notes
Fee stack: $60 a night resort fee, taxed with the room; 13.07% tax on the room and the resort fee; self-parking $30, valet $50 a day; 20% service charge on spa services; $15 a fitness class Rates correct as of October 2026, read on marriott.com for two adults, one room and one night, both dates a 1 King, with all-in meaning the room plus the $60 resort fee plus 13.07% tax on both, before parking, tips and the spa charge.
A pricing review stays active because both figures are far-out quotes, about five and about ten and a half months ahead, and no close-in summer rate could be read, so lead time is not held constant.
Spa Treatments
Revive Spa's menu is deep, with prices listed online, though couples massages and sessions cut short still draw complaints. Marriott's booking engine prices 51 services across massage, facials, body work, nails and hair, while the spa's own menu page shows no prices. Of the 114 reviews that discuss the spa, 8 complain about treatments, and those complaints include underwhelming couples massages. A May 2026 Google guest said a 50-minute massage ran about 35 minutes. The booking engine lists no couples item, so confirm side-by-side booking before planning one.
Spa Facilities
Revive's sauna and steam are confirmed only with a treatment, all heat and no cold plunge. A hot tub, pool, sauna and steam room are four of the six wet facilities, one more than typical among 98 other spa hotels we have rated. A treatment brings unlimited use, and the spa pool and whirlpool come with a resort stay. A March 2026 Google guest called the steam room magnificent, the sauna spectacular. A guest reported an out-of-order whirlpool in November 2025, and another found a lounge closed in September 2026.
Wellness Programs
The Peak by JW gym never closes and is free to hotel guests, while a full class schedule charges $15 a session. The schedule lists 31 classes a week and includes none. The typical one among the 47 other spa hotels we have rated includes two a week. A September 2026 Google guest wrote that the gym runs all hours but the sauna and showers open only from 8:30. The hotel does not say whether a treatment waives the $15, so plan on paying.
Staff & Service
Staff at JW Desert Ridge earn praise better than two to one over complaints, though front-desk failures have risen in recent years. The ratio holds across 899 stay reviews. Debbie and Michelle in the spa, Robin at the Griffin Club and Matt Miller in guest relations each come up by name across years. Front-desk failures rose from 4.1% of reviews in 2023 to 10.1% in 2025. A June 2026 TripAdvisor guest wrote, "The check in line was all the way to the ELEVATOR."
Experience
Guests at JW Desert Ridge like the stay, a notch under typical spa hotels, though 2026 construction hit parking and access. TripAdvisor and Google average 4.38 out of 5 across 775 reviews, with a typical 4.48 at the 21 other spa hotels we measure the same way. The combined average slipped from 4.49 before Ryman Hospitality bought the resort in June 2025 to 4.32 after, a timing that proves no cause. An August 2026 TripAdvisor guest found no website warning of pool drilling or conference-wing construction hitting parking and access.
Value for Money
Four AquaRidge waterpark wristbands a day come with each room and a peak night undercuts most spa hotels, but extras add up. Our 27 Feb 2027 check shows a king room at $892.13 all-in, cheaper than the peak night at 31 of 49 other spa hotels priced the same way. Treatments add a 20% service charge. The $105 day pass does not list sauna or steam. A September 2026 Google guest objected to a 20% gratuity on poolside food and drink. Price the spa and poolside separately from the room.
Spa Facilities
15 spa facilities: 9 available, 4 not available, 2 not confirmed
Available
9Beauty Services Revive Salon carries eleven facials on the spa engine, adult nails from $65 for a 40-minute manicure to $150 for an 80-minute pedicure, and hair from $50 to $175. A children's manicure and pedicure, $40 and $50 for 30 minutes, call to book, serve ages 10 and under with a parent.
Adults-Only Pool or Area The Sky Island pool deck at AquaRidge is 21 and over, and the heated Revive Spa Pool is an adult lap pool inside an 18-and-over spa.
Fitness Center Peak by JW runs 24 hours and is complimentary to hotel guests, ages 14 and up with a guardian; group classes are $15 each and personal training $75 for 50 minutes.
Full-Service Spa Revive Spa occupies its own two-story building with a rotunda lobby and central water feature, and its engine prices 51 services including nails and hair. No footprint or room count is published.
Hot Tub and/or Jacuzzi Whirlpools in the spa wet areas, a hot tub on the day-pass inclusion list and a Sedona Springs whirlpool in AquaRidge; a guest reported the indoor whirlpool not working in November 2025.
Pool Facilities A heated adult lap pool sits at the spa, alongside AquaRidge's lazy river, slides and splash pads and the 21-and-over Sky Island; all the resort's pools are heated to 82°F in cooler months.
Sauna Named saunas on the hotel's about-us page, set in the men's and women's wings; guests describe them in use through March 2026, though the day-pass inclusion list does not name them.
Steam Room Named steam rooms on the hotel's about-us page and Marriott's experiences page, in the men's and women's wings; in use through March 2026, with two reviewers reporting the men's steam out of service in November 2023.
Wellness Programs 31 group classes a week at $15 each, a 24-hour gym and an evening floating sound bath at $75 on select dates.
Not available: Cold Therapy, Fitness Classes Included, Hammam, Himalayan Salt Room.
Not confirmed: Couples Treatments, In-Room Spa Treatments.
Other Spa Facilities
Revive Spa Bistro serves Mediterranean breakfast and lunch with beer, wine and herbs from the spa garden, daily from 10:00 a.m. to 4:00 p.m., and parking validation extends to Bistro diners. A spa cabana rents at $250 for a full day for up to four guests, booked at 9:00 a.m. The Wave Touchless Massage runs 20 minutes for $50. Private lockers round out the offer. Desert Paddleboards runs the floating sound bath in the spa pool.
Spa Menu, Prices and Policies
- Massage$209–$249 · 50 min$299–$329 · 80 min
- Facial$214–$300 · 50 min$314–$324 · 80 min
- Body treatment$224 · 50 min$314–$329 · 80 min
- Express treatment$50 · 20 min
- Nail treatment$65 · 40 min$80 · 50 min$85–$100 · 60 min$100 · 75 min$150 · 80 min
- Hair salon$50 · 30 min$65 · 45 min$85–$90 · 60 min$125 · 75 min$175 · 105 min
- Cabana$250 · full day
- Treatment enhancement$25–$45 · add-on
- Special, October 2026$214 · 50 min
- Signature treatmentTurquoise Ritual80 min · $329
- Spa hoursMondays and Tuesdays 8:30 a.m.-3 p.m., and Wednesdays through Sundays 8:30 a.m.-5:30 p.m.
- Gratuity20% discretionary service charge is added at check-in. Also applies to ResortPass-booked treatments.
- AccessTreatment guests get unlimited spa use. Resort guests get the Revive Spa Pool and whirlpool. Sauna, steam and lounge access without a treatment isn't stated.
- Day passSpa Day Pass from $105 on Marriott's day-pass site. ResortPass sells the same pass for less. Ages 18 and older. AquaRidge isn't included.
- AgesSpa services are for ages 18 and older. The salon is unrestricted. The children's salon is for ages 10 and under with a parent.
- Cancellation4 hours' notice or the full service fee. Late arrival shortens the treatment.
Hotel Facilities
10 hotel facilities: 6 available, 2 not available, 2 not confirmed
Available
6Restaurants Nine outlets: Kembara, Tía Carmen, twenty6, Meritage, Revive Spa Bistro, Just A Splash Bar & Grill, Starbucks, Desert Ridge Taqueria and Copper Alley Games + Bar + Bites, plus Ember Fire & Food; chef Angelo Sosa fronts Tía Carmen and Kembara, and Kembara closes Mondays.
Bar Twenty6 is a bourbon bar, and Copper Alley and Just A Splash also pour.
Bike Rentals $50 each.
Golf Wildfire Golf Club: the Faldo Championship course at 6,846 yards par 71 and the Palmer Signature at 7,145 yards par 72, with tee times 5:45 a.m. to 5:00 p.m.
Tennis Three courts, alongside 17 lighted pickleball courts.
Valet Parking $50 a day.
Not available: Free Parking, Adult Only.
Not confirmed: Pets Allowed, Kids Club.
Other Hotel Facilities
869 guest rooms and 81 suites make 950 keys on 316 acres (Marriott's own copy says "over 300 acres"); it opened in 2002 and holds AAA Four Diamond. An $80M renovation that began rebuilding rooms in May 2021 added a lobby refresh, Tía Carmen and a pool complex in three phases, unveiled in 2024, and the spa building sat outside it. Ryman Hospitality closed the acquisition on 10 June 2025 for about $865M. Meeting space totals 241,106 sq ft on a hotel-supplied Cvent listing. AquaRidge WaterPark runs the Canyon Creek Lazy River, the Gullywasher, Little Eddy and The Drop slides, two splash pads, Splash Island, Wildfire Grove, Sedona Cove, the Sedona Springs whirlpool and the 21-and-over Sky Island, with four wristbands per guestroom per day and pools heated to 82°F in cooler months. JW Griffin Club adds a paid membership tier, and Jingle at JW brings an ice! featuring Elf walk-through from 18 November 2026 to 3 January 2027.
About This Hotel
JW Marriott Phoenix Desert Ridge is a 950-key resort on 316 acres, and it plays the part completely: a waterpark, two golf courses, 17 pickleball courts, nine dining outlets and 241,106 sq ft of meeting space inside the gate. Revive Spa is the smaller story. Book for the resort, and expect the spa to be good at one thing and short of the rest.
The Spa, Specifically: Revive Spa
Revive Spa’s own menu page posts no prices. Marriott’s engine prices all 51 services. Massages start at $209 for 50 minutes, and the Turquoise Ritual (80 minutes, $329) is built on a desert salt polish, turquoise sage clay cocoon wrap, full-body massage and sage closing. There is no 60-minute massage. Hardware is narrower. Saunas, steam rooms and whirlpools sit in separate men’s and women’s wings, with the heated lap pool as the one co-ed space, and no cold plunge, hammam or salt room exists anywhere. Access runs through a booked treatment or a Spa Day Pass from $105, and that pass does not list the saunas or steam rooms. Marriott lists the Revive Spa pool and whirlpool as part of a resort stay; whether the saunas and steam rooms open to a resort guest without a service is not stated. A tourism-board listing gives 41 treatment rooms and 28,000 square feet, but neither figure appears on the spa’s own site or Marriott’s pages. An $80M renovation left this building out, and guest reports of closed areas run into 2026.
Who’s Right, Who’s Wrong
Book Desert Ridge if the point is the whole resort: a waterpark, two golf courses, 17 pickleball courts and nine dining outlets. Book elsewhere if the spa is the trip. Book it for the service, but front-desk and check-in failures rose from 4.1% of reviews in 2023 to 10.1% in 2025. Desert Ridge’s fee stack ($60, plus $30 parking and a 20% spa charge) buys a spa with no cold circuit.
Where It Sits in the Phoenix Market
Phoenix’s spa-first set does what Revive does not. Tierra Luna at the Arizona Biltmore lists 12 treatment rooms, a salt chamber and a cold plunge, Global Ambassador publishes a 16,000 sq ft spa, and Sheraton Grand at Wild Horse Pass, whose Aji Spa lists 17 rooms, charges a $29 resort fee against JW’s $60, with Phoenix fees running $0 to $80 across ten properties and a $42 median. Desert Ridge holds its own on a $209 massage floor a dollar under the $210 Phoenix median, an $892.13 peak all-in in the cheaper half of the hotels we have priced, and its 31-class weekly schedule. Call it a resort that happens to have a spa.
| Hotel | SpaRator | Thermal circuit | Spa access for guests | Peak all-in per night | Off-season all-in per night |
|---|---|---|---|---|---|
| Castle Hot Springs | SpaRator 8.5: Outstanding | Hot + cold | Included | $2,648 | $1,478 |
| The Global Ambassador | SpaRator 7.8: Strong | Hot + cold | With a treatment or membership | $1,764 | $961 |
| Arizona Biltmore, LXR Hotels & Resorts | SpaRator 7.6: Strong | Hot + cold | With a treatment or membership | $1,343 | $710 |
| Sheraton Grand at Wild Horse Pass | SpaRator 7.3: Solid | Heat only | With a treatment or membership | $729 | $606 |
| Arizona Grand Resort & Spa | SpaRator 7.1: Solid | Heat only | With a treatment or membership | $807 | $248 |
| JW Marriott Phoenix Desert Ridge Resort & Spa | SpaRator 7.0: Solid | Heat only | With a treatment or membership | $892 | $983 |
| Royal Palms Resort and Spa | SpaRator 7.0: Solid | Heat only | With a treatment or membership | $1,095 | $428 |
| Hilton Phoenix Resort at the Peak | SpaRator 6.5: Modest | Hot + cold | Not published | $581 | $446 |
| Hilton Phoenix Tapatio Cliffs Resort | SpaRator 6.5: Modest | None | treatment-based only | $529 | $235 |
| Marriott Phoenix Resort Tempe at The Buttes | SpaRator 6.3: Modest | Heat only | Not published | $541 | $233 |
| Market median | 7.1 | $850 | $526 |
Scored on Guidelines v9.9
All-in = room, resort fee and taxes per night, from each hotel's dated rate capture. On a phone: thermal circuit · spa access · peak all-in. Off-season all-in shows on a wider screen.
Is the JW Desert Ridge Spa Worth the Price?
Yes if the resort is the trip, no if the spa is the reason. A typical night runs $720 to $1,010 all-in for a room and four waterpark wristbands a day. Golf, parking and spa treatments, which carry a 20% service charge, cost extra.
When to Book the JW Desert Ridge
Peak months run about double the cheapest stretch: October, February, March and April are the dear months, with February into early March the dearest run. December is the one clearly cheap month. November, January and May through August sit in the middle. The non-refundable prepay rate runs about 15% under the flexible rate, and member rates run about 5% under the public rate. Book Revive Spa Wednesday to Sunday, when it stays open to 5:30 p.m. rather than 3.
- January: shoulder
- February: peak
- March: peak
- April: peak
- May: shoulder
- June: shoulder
- July: shoulder
- August: shoulder
- September: not yet priced
- October: peak
- November: shoulder
- December: low
- Peak
- Shoulder
- Low
- Not yet priced
Typical all-in per night: Peak $830–$1,110 · Shoulder $630–$770 · Low $450–$500
Typical room rate across the main booking sites and the hotel's own site, 13 Oct 2026 to 26 Aug 2027, converted to all-in with the hotel's fee and tax. Months not yet priced are shown hatched.
What Guests Are Saying
TripAdvisor4.4 / 53,510+ reviews
Google4.6 / 56,503+ reviews
Booking.com8.6 / 1070+ reviews, check rates on Booking.com
One session with Toni at Revive Spa and she fixed it in under an hour.
Google (spa listing)August 2026Stay rated 5 of 5 Thank you so much to Michelle and Debbie for making our spa day such an amazing experience!
Google (spa listing)September 2026Stay rated 5 of 5 The steam room was magnificent. The dry sauna was spectacular The jacuzzi was just what I needed before heading out to relax by the pool.
Google (spa listing)March 2026Stay rated 5 of 5 Disappointed to discover the indoor relaxation lounge was closed.
Google (spa listing)September 2026Stay rated 2 of 5 The check in line was all the way to the ELEVATOR.
TripAdvisorJune 2026Stay rated 3 of 5
Location
JW Marriott Phoenix Desert Ridge Resort & Spa
5350 E Marriott Dr, Phoenix, AZ 85054
Load mapOpens Google Maps
5350 E Marriott Dr
Phoenix, AZ 85054
Awards: AAA Four Diamond
Frequently Asked Questions
Where Is JW Marriott Phoenix Desert Ridge, and What Does the Resort Hold?
JW Marriott Phoenix Desert Ridge sits at 5350 East Marriott Drive, Phoenix, AZ 85054. It is a 950-key resort on 316 acres, built around AquaRidge WaterPark, two 18-hole golf courses, 17 pickleball courts, nine dining outlets, a 24-hour gym and the Revive Spa.
Can I Use the Spa Without Booking a Treatment?
Revive Spa sells a Spa Day Pass to guests who book no treatment. As of October 2026, Marriott's own portal lists the pass from $105 against about $50 on ResortPass, a two-times gap by channel, and it covers the heated lap pool, hot tub, lounge, lockers and fitness center. A booked treatment brings unlimited use of the facilities and amenities, and the Revive Spa pool and whirlpool are part of a resort stay. As of October 2026, Marriott does not state whether saunas, steam rooms and lounges open to a resort guest without a service, or at what price. The pass is 18 and over and excludes AquaRidge.
How Much Do Revive Spa Treatments Cost, and Does the Spa Add a Service Charge?
A 50-minute massage starts at $209 and an 80-minute at $299, with no 60-minute option. Facials run $214 to $300 at 50 minutes and $314 to $324 at 80. Body treatments run $224 at 50 minutes and $314 to $329 at 80, the Turquoise Ritual signature at $329 among them. Nails run $65 to $150 and hair $50 to $175, and the 20-minute touchless express massage is $50. A discretionary 20% service charge is added at check-in, so the $209 massage lands at about $251.
What Thermal Facilities Does Revive Spa Have, and Which Are Missing?
Revive Spa has a heated lap pool, whirlpools, saunas and steam rooms set in separate men's and women's wings, with the pool as the one co-ed space, and it has no cold plunge, hammam, salt room or snow cave. Sauna and steam are named on the hotel's pages and described in use through March 2026, though the day-pass inclusion lists do not name them.
What Does the Resort Fee Cover, and What Does a Night Cost in Full?
JW Marriott Phoenix Desert Ridge adds a $60 nightly resort fee before tax, and the 13.07% tax applies to the room and the resort fee together. As of October 2026, Marriott's own resort-fee inclusion list could not be read on its page, and its experiences page names the fitness center, whirlpool, lazy river and water slide as included experiences. October, February, March and April are the peak months, December is the one clearly cheap month, and November, January and May through August sit in the middle. Peak-month nights run about double December's. The season strip and the live rates on this page give the prices for your own dates. Parking is extra, and guest reviews through September 2026 report $100 paid pool chairs and a 20% automatic gratuity on pool food and drink.
How Much Is Parking?
Self-parking is $30 a day and valet $50 a day, and spa parking is validated with any treatment, salon service or a Revive Spa Bistro meal.
What Fitness Classes and Gym Access Does the Resort Include?
At JW Marriott Phoenix Desert Ridge, the Peak by JW gym opens 24 hours and is complimentary to hotel guests ages 14 and up with a guardian. Group classes run across the week in several disciplines such as Aqua Fitness, Boot Camp, Cycle & Strength, Guided Yoga, Zumba and Barre Basics, at $15 each. Personal training and yoga are $75 for 50 minutes. Whether the $15 class fee is waived for treatment guests is not stated.
What Is the Floating Sound Bath, and How Much Does It Cost?
Desert Paddleboards runs the floating sound bath in the Revive Spa pool, sold through the hotel's own engine at $75 a guest. It runs at 6 p.m. on select evenings, with cancellation 72 hours ahead or the full charge.
What Dining Is on the Property?
Nine outlets: Kembara, Tía Carmen, twenty6, Meritage, Revive Spa Bistro, Just A Splash Bar & Grill, Starbucks, Desert Ridge Taqueria and Copper Alley Games + Bar + Bites. Chef Angelo Sosa fronts Tía Carmen and Kembara, and Kembara closes Mondays.
Was the Resort Renovated, and Is Construction Still Under Way?
JW Marriott Phoenix Desert Ridge began an $80M renovation rebuilding the rooms in May 2021 and unveiled a lobby refresh, Tía Carmen and a pool complex in 2024, and the spa building sat outside that program. Guest reviews through September 2026 report works around parking and access, pool drilling and the conference wing. The combined TripAdvisor and Google guest average for reviews from October 2024 to September 2026 fell from 4.49 before Ryman Hospitality's June 2025 purchase to 4.32 after.
Is the Resort Good for Families, and Is the Waterpark Included?
Yes, this is a family resort, and the waterpark is included through four wristbands per guestroom per day. AquaRidge WaterPark runs the Canyon Creek Lazy River, the Gullywasher, Little Eddy and The Drop slides, two splash pads, Splash Island, Wildfire Grove, Sedona Cove and the 21-and-over Sky Island. The spa itself is 18 and over.
What Are Check-In and Check-Out Times?
Check-in is at 4 p.m. and check-out at 11 a.m., though the source is a Kayak listing rather than Marriott's own page.
How This Analysis Works
Every SpaRator score is built the same way: six equally weighted categories, scored from more than 40 documented data points per property through independent spa and hotel facility research and analysis of thousands of guest reviews, then averaged, never hand-tuned. The result is a consistent, comparable rating across every property we cover. How SpaRator works
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- Platform ratings
TripAdvisor 4.4 of 5 from 3,510 reviews; Google 4.6 of 5 from 6,503 reviews; Booking.com 8.6 of 10 from 70 reviews.
Experience reads 775 dated TripAdvisor and Google reviews, October 2024 to September 2026, after leaving out 60 reviews that were not hotel stays, and all of Booking.com. TripAdvisor's hotel-collected share could not be read. Staff & Service reads 899 written stay reviews, 2023 to 2026.
- Sources
- Hotel/Marriott spa, dining, waterpark/experiences pages; spa engine/class schedule; Marriott day-pass portal; ResortPass; sound-bath operator; visitphoenix.com/Cvent listings.
- Data gaps
- Room count and footprint unconfirmed; resort-guest access to saunas and steam; whether treatment guests skip the class fee; class start times; resort-fee inclusions; pets; check-in times (booking-site only); close-in summer rates; spa leadership, renovation plans; no site visit.
- Guidelines
- Reviewed under Guidelines Version 9.9
- Version history
- October 2026 The SpaRator moves from 6.7 to 7.0 after reading guest reviews on TripAdvisor and Google, the spa's published menu and Marriott's room rates. Corrections: resort fee $60 (not $61.91 or $55), parking $30 and $50; classes are $15 each, not included; the spa engine posts every treatment price; Desert Paddleboards runs the sound bath, and the hotel sells it; the treatment-room count and square footage are tourism-board figures the hotel has not confirmed; three tennis courts, nine dining outlets; expired offers removed. Added: treatment-only spa access, day-pass channels and the fee breakdown.
Commission from partner bookings never affects a SpaRator score.